Wednesday 18 July 2018

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Information for Students

International Students

Students who have questions regarding their tuition assurance should, in the first instance, discuss the matter with their current training provider if possible.

The Australian Government seeks to assist international students, whose education provider is unable to fully deliver their course of study, through its Tuition Protection Service (TPS).  In these circumstances, international students, through the TPS, may seek to:

 

Domestic Students

Concerned about your Training or your Training Provider?

In the first instance, if a student feels they have any concerns about their training or about their training provider the student should first raise these concerns with their training provider to seek for the matter to be resolved and to provide sufficient time for the matter to be resolved, if possible.

 

Cancelling a VET FEE-HELP debt-unacceptable Training Provider conduct

From 1 January 2016, stronger protections were put into place for students accessing a VET FEE-HELP (VFH) loan.  These include providing a way for your VFH debt to be cancelled if you incurred the debt as a result of unacceptable conduct by your VET Provider or its agent.

Guidance on unacceptable conduct of a provider is available in Part 6, Division 2 of the Higher Education Support (VET) Guideline 2015

This means, having failed to have any complaint resolved with your Training Provider and if you enrolled in a unit of study leading to a diploma, advanced diploma, graduate certificate, or graduate diploma (or an eligible certificate IV course), and did not complete that unit, you may apply to have your VFH debt cancelled for that unit (and your FEE-HELP balance re-credited).  Further information is available at StudyAssist.

 

VET Student Loan Ombudsman (VSLO)

Having failed to have any complaint resolved with your Training Provider, if you have a unresolved complaint about your course or your provider, which prevented you from completing your unit of study, then you may consider lodging a complaint with the VSLO through its online form at http://www.ombudsman.gov.au/about/vet-student-loans-ombudsman or by calling 1300 362 072.

 

While the above should be a student’s first port of call, if you need further consumer assistance see the Australian Competition and Consumer Commission’s consumer help information.

 

VET FEE-HELP or VET Student Loans taxation debt disputed

The VET Student Loan Ombudsman (VSLO) can assist students studying a diploma, advanced diploma, graduate certificate or graduate diploma course, and who have accessed the VET FEE-HELP (VFH) or the VET Student Loans (VSL) programs to cover the cost of their tuition, in full or in part.

Having failed to have any complaint resolved with your Training Provider, if you have a VFH or VSL debt that you dispute, in full or in part, for whatever reason, or you consider you have been treated unfairly by your VFH or VSL approved Provider you may consider lodging a complaint with the VLSO.

Complaints to the VSLO can be through its on online form at: http://www.ombudsman.gov.au/about/vet-student-loans-ombudsman or by calling 1300 362 072.  See further information on StudyAssist and taxation below.

TDA is unable to advise on, or adjust, disputed taxation debts from student loans.

 

2018

The Australian Government, though its Department of Education and Training, has implemented interim tuition assurance arrangements for the 2018 calendar year for students funded through its tuition loan schemes:

Information for students on the tuition assurance arrangements for 2018 is available at https://docs.education.gov.au/system/files/doc/other/fh_ta_doc_-_updated_101117.pdf

Further general information is at:

For these students, if your provider ceases to deliver a course of study or closes in 2018 the Department of Education and Training will seek to assist you to continue your study with another provider in a similar course.  If a similar course is not available, then you may be eligible for a re-credit for units of study commenced but not complete.

Students who have questions regarding their tuition assurance should, in the first instance, discuss the matter with their current training provider if possible.

If you seek further assistance on any of the above, please contact the Department of Education and Training at:

 

Vocational Education and Training: Prepaid Fee Protection

The Standards for Registered Training Organisations (RTOs) 2015 Schedule 6, sets out requirements for protecting fees prepaid by individual learners, or prospective learners, for services.  TAFEs, as government entities, have a commitment to implement a policy addressing learner fee protection arrangements.  This policy details how, if in the unlikely event a TAFE is unable to provide services for which the learner has prepaid, the learner will be placed into an equivalent course such that:

Alternatively if this can not be achieved, the learner may be refunded any prepaid fees for services yet to be delivered above the threshold payment amount, that is prepaid fees for services in excess of a total of $1500.

This provision does not relate to Commonwealth tuition loan schemes (see above).

 

2017 and prior

Students Impacted by the Closure of Private Education and Training Providers

If you have been displaced by the closure of a private education and training provider or a course during 2016 or 2017 that was not part of the Careers Australia Group, including the Australian School of Management; Asia Pacific Training Institute Pty Ltd; Franklyn Scholar (Australia) Pty Ltd (Acquire Learning); or the Australian School of Hair Design and Beauty then it is possible the closure of your provider is being managed by the Australian Council for Private Education and Training.

 

TAFE Directors Australia (TDA)

TDA, as a non-government organisation, is unable to directly assist any student with any of the following, but if you a seeking an answer to any of these matters we hope the following will assist you in contacting directly the correct organisation:

1. Unique Student Identifier (USI) Transcript

Note your USI is different to your Commonwealth Higher Education Student Support Number (CHESSN).

USI is a Commonwealth Government student identifier and TDA is unable to assist with your USI.

 

2. Higher Education Loan Program (HELP) Debt and Taxation Issues (FEE-HELP; VET FEE-HELP; VET Student Loans)

You can check your loan balance on your MyUniAssist account.

To access your MyUniAssist account, you need your Commonwealth Higher Education Student Support Number (CHESSN) to log in and check your record and balances.  See information at  http://studyassist.gov.au/sites/studyassist/helppayingmyfees/pages/track_debt

You can also view your HELP debt at https://www.ato.gov.au/Individuals/Study-and-training-support-loans/View-your-loan-balance-online/ or you can telephone the Australia Taxation Office (ATO) on 13 28 61.

You will have to advise the ATO of your tax file number (TFN) before it will disclose any personal information to you.

 

Students of Careers Australia Group

1. Statement of Attainment

To obtain your Statement of Attainment please contact PPB Advisory at CAGStudents@ppbadvisory.com.  PPB Advisory are the liquidators of the Careers Australia Group.

For further information see https://www.ppbadvisory.com/creditor-information/v/485/careers-australia-group-limited.

TDA is unable to assist with any matters related to your Statement of Attainment.

 

2. Transcript of your student record – VET students

For VET students seeking a transcript of your student record please contact the Australian Skills Quality Authority (ASQA) at https://www.asqa.gov.au/students/applying-copy-student-records.

ASQA can only provide a transcript to VET students based on the student information submitted by Careers Australia at the time of closure.  You will not be charged an administration fee for your application to ASQA.  To email or speak to ASQA see https://www.asqa.gov.au/faqs/speak-asqa-representative.

TDA is unable to assist with any issues related to Student Transcripts.

 

3. You have completed your course of study but just need your qualification

If you have completed your course of study and you just need your qualification then please contact the Department of Education and Training at VETTuitionAssurance@education.gov.au or telephone (02) 6240 9368 for assistance.

Since October 2017, the liquidator of the Careers Australia Group, PPB Advisory,  no longer have the authority to issue qualifications as Careers Australia’s registration as a VET registered training organisation was revoked by the Australian Skills Quality Authority at that time.

If you are a nursing student, please see below.

 

4. Careers Australia Diploma of Nursing Program

The Nursing and Midwifery Board of Australia (NMBA) has a fact sheet for students who were enrolled in the Careers Australia Diploma of Nursing Program and have been impacted by the closure of Careers Australia, see Fact sheet Careers Australia Diploma of Nursing students

As a nursing student, you should read the NMBA fact sheet before contacting TDA.

 

5. Careers Australia Nursing Students – Think Education

PPB Advisory, as the liquidators of the Careers Australia Group, undertook a commercial arrangement that resulted in the Careers Australia nursing business sale to Think Education, part of Laureate Group, see http://www.think.edu.au/courses/health/nursing. For further information, you may contact Think Education on 1300 575 803.

Enrolling with Think Education means your training is not the responsibility of TDA under tuition assurance.  As a student, having enrolled with Think Education, you are like any other student in terms of having any of your issues managed in the first instance with your provider.

TDA is unable to assist with any matters resulting from the sale to Think Education of the Careers Australia nursing business, including statements of attainment, academic transcripts or work placements.  If you have any complaints in this regard please contact VETTuitionAssurance@education.gov.au or telephone (02) 6240 9368.

 

6. Trades Course Students

The Liquidator of Careers Australia, PPB Advisory, arranged for some trade course students to move across to a new training provider.  This applies to carpentry, painting and decorating students of Careers Australia’s trades operations.  The new training provider is Everthought Education.

 

Students of Asia Pacific Training Institute Pty Ltd and of Franklyn Scholar (Australia) Pty Ltd (Acquire Learning)

TDA has completed the work it was undertaking on behalf of the Commonwealth, and its Department of Education and Training (DET), to assist students of the Asia Pacific Training Institute and of Franklyn Scholar.  For those students who sought a re-credit of VET FEE-HELP tuition loan amounts, the information to support the re-credit process was provided, on 6 December 2017, to the liquidator of Franklyn Scholar and to DET.  If you require any further assistance please contact DET in the first instance at VETTuitionAssurance@education.gov.au or telephone (02) 6240 9368.

 

Contact TDA

For tuition assurance related enquiries that are not covered by the information provided on our website, please contact TDA at TAS@tda.edu.au

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